Shipping & Returns


Shipping Information

We trek to the post office every Monday and Friday to make deliveries.  All orders are shipped via USPS.  Orders under 13 ounces are shipped First Class.  Orders over 13 ounces are sent Priority Mail. 

If you messed up and forgot your mom's birthday, give us a holler, lisa@bighearttea.com.  We have a soft spot for human error and are happy to make an exception if possible.  

 

Returns

We want you to be real happy with our tea.  However, if you need to return an item, we're here to help.  

How To Return An Item
You must return the item within 10 days of your purchase. 

1. Please email lisa@bighearttea.com to request a refund
2. Mail your returned item to:
     Big Heart Tea Co.
     800 N. Tucker
     St. Louis, MO 6311

We do not pay for return shipping.