ARE YOU OPERATING WITH A COVID-19 SAFETY PLAN?
Yes, we are! We’re sticking to guidelines that were set down in March 2020, as well as taking new precautions at our facility.
We are processing and fulfilling your orders within two business days. But we’ve seen delivery delays of up to two weeks in the USA and three weeks in Canada.
If you have questions, please read our full plan here, and if your question isn’t addressed, please reach out to email@example.com.
CAN I COME BUY TEA FROM YOU IN PERSON?
All of our teas are available online or at our stockist cafes and boutiques. We do not have a brick-and-mortar location for selling tea to the public.
CAN YOU CUSTOMIZE MY ORDER WITH A WRITTEN NOTE?
As much as we’d like to, we currently don't offer this — but stay tuned!
I TRIED YOUR CHAI LATTE AT A CAFE AND FELL IN LOVE — DO YOU SELL THAT?
Our labor-of-love masala chai recipe is only available for wholesale in St. Louis! See our list of stockists to find a coffeehouse near you.
I WANT TO SELL YOUR TEA AT MY BUSINESS!
Awesome! Get a wholesale account going here.
MY BUSINESS IS NOT IN THE USA OR CANADA. CAN I STILL WORK WITH YOU?
We would love to, but unfortunately not right now. We hope to soon!
WHAT ARE THE DIMENSIONS OF YOUR TEA BOXES?
- 3"W x 2.75"L x 5.25"H
- contains 10 tea bags / ~1 oz loose leaf tea
TEA, INGREDIENTS, & SAFETY
WHAT’S IN YOUR TEA?
Big Heart Tea Co. uses 100 percent organic herbs in all herbal blends. Our matcha, black, green and oolong teas are all sourced directly from small farms. We only use whole ingredients, no flavors, coloring or sweeteners added. Just whole ingredients. Please see product pages for a full listing of ingredients and certifications.
Our certified organic herbal teas are made with whole ingredients, meaning the herbs aren’t “tea cut” before they arrive at our warehouse, so they’re extra flavorful.
WHAT'S IN YOUR TEA?
Just tea. Our matcha, green, oolong, and black teas are single origin tea leaf sourced from our direct trade farm partners around the world. Learn more about the farms we work with here.
WHAT ARE YOUR TEABAGS MADE OF?
Our tea sachets are also made from 100% compostable, non-toxic PLA. That means no harmful chemicals leeching into your tea. So go ahead and sip safe.
WHAT’S THE EXPIRATION DATE FOR YOUR PRODUCTS?
Our teas are non-perishable; we recommend up to a 2-year shelf life for flavor and freshness.
WHAT ARE THE SAFETY GUIDELINES FOR YOUR TEA?
Our tea safety is based off of the standard dosage of up to 3 cups of tea a day, brewed in 8oz of water for 2 minutes. All of our herbal and spice ingredients meet California’s Prop 65 testing for heavy metals, and our Fake Coffee was tested for caffeine content (and it’s officially classified as “Without Caffeine!”).
HOW MUCH CAFFEINE IS IN TEA?
This is a tricky question, because it depends on the freshness of the tea and the way it’s been brewed. But here’s the basic rundown:
- Our herbal teas are all naturally caffeine free.
Green and black teas contain between 50-80mg of caffeine per serving — or 1/3 to 1/2 the amount in an 8 oz serving of drip coffee. The myth that green tea has less caffeine than black may come from the fact that green teas contain natural properties that counteract the negative effects of caffeine.
- Matcha has the most, at 60-90 per 2 gram serving. But it also contains green tea’s counteractive properties.
Heat extracts more caffeine, so hot brewing will have more caffeine than cold brewing. However, most cold brew tea recipes call for a larger portion of tea, so they will have more caffeine.
We source certified organic herbs to ensure farm workers and their families are not exposed to harmful chemicals and to protect soil health and water quality around the world. All our herbal and spice ingredients are also tested for heavy metals.
WHAT DOES “DIRECT-TRADE” MEAN?
Direct-trade means a one or two-degree connection to your farmer. Working hand in hand with farmers, we are able to ensure that the tea you drink comes from a place of health - from field to factory to you. The majority of the farms we work with are all run by small families. Every farm we work with is pesticide free and brimming with biodiversity.
See our full list of partner farms here.
HOW ARE YOUR TEA BAGS PLASTIC-FREE? WHAT IS “PLA”?
PLA (polylactic acid) is a vegetable-based material that mimics petroleum-based plastic. Our tea bags are made from a 100% compostable woven mesh called Soilon. Soilon is PLA derived from corn starch, and is completely biodegradable: a safe, non-toxic material that’s perfect for filtering tea and herbal infusions. Read all about it here. We also use PLA cellophane inner liners that are 100% compostable as well.
HOW DO I COMPOST PLA?
PLA is 100% compostable by municipal composters! If there isn’t one in your area, you can throw them in the trash knowing they’re biodegradable and non-toxic.
SHIPPING & RETURNS
HAS COVID-19 CREATED SHIPPING DELAYS?
Yep. We are seeing delayed shipping times of up to 2 weeks in the USA and 3 weeks in Canada. We are still processing and fulfilling your orders within 2 business days, but the current burden on USPS has created a new timeline for receiving your order.
Please keep an eye on your tracking info and let us know if you need help at firstname.lastname@example.org.
DO YOU SHIP INTERNATIONALLY?
We currently only ship to the USA and Canada!
Canadian customers: with COVID-19 and Customs delays, you may not receive your package for up to 3 weeks.
- No returns or credits past 30-days or on opened items
- Returns require an order number
- Original and return shipping costs are nonrefundable
- Expired promos cannot be extended to an exchange order
- Refunds or exchanges are not offered based on personal taste
More Q’s? Contact our team at email@example.com within 30 days of purchase. Please include your full name, order number, and any details that will help us take care of you.
We process requests for returns in 2-3 business days, but the timeline has also been affected by COVID-19: because of shipping delays, it may take longer than the standard 5-10 business days to fulfill your needs.
CAN I CHANGE THE DETAILS ON AN ORDER I’VE ALREADY PLACED?
You can try, but we ship fast! Email firstname.lastname@example.org or call (314) 875-0040 as soon as you realize your mistake, and if we haven’t shipped it yet, we’ll change it up for you.