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Shipping & Return Policy

If something is up, you can contact our team at info@bighearttea.com within 30 days of purchase. Please include your full name, order number, and any details that will help us take care of you.

Email:  info@bighearttea.com

Ring ring!:  (314)875-0040

Important details:

  • No returns or credits past the 30-day limit or on opened items
  • Returns require an order number
  • Original and return shipping costs are nonrefundable
  • Expired promos cannot be extended to an exchange order
  • Big Heart Tea Co. is not liable for items damaged or lost by carrier services (USPS, UPS)
  • Refunds or exchanges are not offered based on personal taste

Can I change the details on an order I’ve already placed?

You can try, but we ship fast! Email info@bighearttea.com as soon as you realize your mistake, and if we haven’t shipped it yet, we’ll change it up for you.

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