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Shipping & Return Policy

If something is up, you can contact our team at within 30 days of purchase. Please include your full name, order number, and any details that will help us take care of you.


Ring ring!:  (314)875-0040

Important details:

  • No returns or credits past the 30-day limit or on opened items
  • Returns require an order number
  • Original and return shipping costs are nonrefundable
  • Expired promos cannot be extended to an exchange order
  • Big Heart Tea Co. is not liable for items damaged or lost by carrier services (USPS, UPS)
  • Refunds or exchanges are not offered based on personal taste

Can I change the details on an order I’ve already placed?

You can try, but we ship fast! Email as soon as you realize your mistake, and if we haven’t shipped it yet, we’ll change it up for you.

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