Shipping & Return Policy
If something is up, you can contact our team at info@bighearttea.com within 30 days of purchase. Please include your full name, order number, and any details that will help us take care of you.
Email:Â info@bighearttea.com
Ring ring!:Â (314)875-0040
Important details:
- No returns or credits past the 30-day limit or on opened items
- Returns require an order number
- Original and return shipping costs are nonrefundable
- Expired promos cannot be extended to an exchange order
- Big Heart Tea Co. is not liable for items damaged or lost by carrier services (USPS, UPS)
- Refunds or exchanges are not offered based on personal taste
Can I change the details on an order I’ve already placed?
You can try, but we ship fast! Email info@bighearttea.com as soon as you realize your mistake, and if we haven’t shipped it yet, we’ll change it up for you.
Here's how it works
- Opt in to the campaign by filling out the below form
- Sign up for our newsletter
- Enter your recipient’s shipping address: we promise we will not use this information for anything but sending freeeee tea!
But that’s not all. The friend you send tea to will also receive a code to send free tea, so they can keep the kindness going.
So go ahead, make someone’s day with a cup of Big Heart Tea. After all, it’s nice to be nice.