Shipping & Return Policy
If something is up, you can contact our team at email@example.com within 30 days of purchase. Please include your full name, order number, and any details that will help us take care of you.
Ring ring!: (314)875-0040
- No returns or credits past the 30-day limit or on opened items
- Returns require an order number
- Original and return shipping costs are nonrefundable
- Expired promos cannot be extended to an exchange order
- Big Heart Tea Co. is not liable for items damaged or lost by carrier services (USPS, UPS)
- Refunds or exchanges are not offered based on personal taste
Can I change the details on an order I’ve already placed?
You can try, but we ship fast! Email firstname.lastname@example.org as soon as you realize your mistake, and if we haven’t shipped it yet, we’ll change it up for you.