Spiced Rose*

Yes, babe! Add your note on the Shipping page during checkout. You can also ship to multiple locations in one order so each recipient gets a unique message.

Yes, babe! We’ve added the ability to ship to multiple addresses. Select the option at checkout and follow the prompts.

Here are step by step instructions:

1. Start adding to your cart. Fill it up with everything you plan to send.
2. Select the golden button in the cart that says “Ship to Multiple Addresses.”
3. Click the “Address” section on the right and add a “New Address.”
4. Enter and save each address you want. You can rearrange your cart later, so do not worry about alignment yet.
5. Once all addresses are saved, arrange items per address. You’ll direct each product to the right person. For example:

1. You’re shipping 1 Cup of Sunshine to Sarah and Dinesh, 1 Chakra set to yourself, and 1 Cup of Love to Dinesh and yourself.
2. You’ll enter and save 3 addresses: Sarah’s, Dinesh’s, and yours.
3. You’ll have two rows of Cup of Sunshine, each qty 1, one row to Sarah and one to Dinesh.
4. You’ll have one row for the Chakra set, qty 1, going to yourself.
5. You’ll have two rows of Cup of Love, each qty 1, one to Dinesh and one to yourself.

When you click “Continue” in the bottom right corner, our gift shipping service organizes everything by address.

1. On the Shipping page, review each shipment to each address. This is where you can write your gift message.
2. If everything looks good, send them on their way.

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Please read this FAQ first. Then email info@bighearttea.com and include your order number or confirmation email. We usually reply within 2 to 3 business days.

If it is urgent, call (314) 875-0040. Hours 8:30 to 4:30 CST. You can also leave a message.

We cannot offer free shipping to Canada yet.

Yes. We follow CDC and WHO guidelines and take daily precautions at our facility.

Orders are processed and fulfilled within two business days, but delivery can be delayed up to three weeks in the USA and five weeks in Canada.

Read the full plan here, or email info@bighearttea.com if your question isn’t addressed.

Shop online or at our stockist cafes and boutiques. We do not have a public brick and mortar shop.

Our labor of love masala chai recipe is available for wholesale in St. Louis. See our St. Louis stockists to find a coffeehouse near you.

Big Heart Tea Co. uses 100% organic herbs in all herbal blends. Our matcha, black, green, and oolong teas are sourced directly from small farms. We only use whole ingredients. No flavors, coloring, or sweeteners added. See each product page for full ingredients and certifications.

Our certified organic herbal teas are made with whole ingredients, not “tea cut,” so they’re extra flavorful.

Just tea. Our matcha, green, oolong, and black teas are single origin and sourced from our direct trade farm partners. Learn more here.

Our tea sachets are made from 100% compostable, non toxic PLA. No harmful chemicals leech into your tea.

Non perishable. We recommend up to a 2 year shelf life for best flavor and freshness.

Standard dosage is up to 3 cups a day, brewed in 8 oz of water for 2 minutes. All herbal and spice ingredients meet California’s Prop 65 testing for heavy metals. Our Fake Coffee was third party tested for caffeine and is classified as “Without Caffeine.”

• Herbal teas are naturally caffeine free.
• Green and black teas typically contain 50 to 80 mg per serving. Green tea has natural properties that counteract negative effects of caffeine.
• Matcha has about 60 to 90 mg per 2 g serving and those same counteractive properties.
• Heat extracts more caffeine. Cold brewing methods vary. See our cold brew guide.

To ensure farm workers and families are not exposed to harmful chemicals and to protect soil health and water quality. Herbal and spice ingredients are tested for heavy metals.

One or two degree connection to the farmer. We work with small, pesticide free, biodiverse farms. See our partner list here.

PLA (polylactic acid) is a vegetable based material that mimics petroleum plastic. Our tea bags use a woven mesh called Soilon and our inner liners are PLA cellophane. Read more here.

PLA is 100% compostable by municipal composters. If that is not available, you can discard knowing it is biodegradable and non toxic.

Our tea bags are made from Neo Soilon, a biodegradable mesh material derived from non GMO sugarcane PLA (polylactic acid). Unlike traditional plastic based tea bags, our material is compostable and free from petroleum based plastics.

No. A 2021 study published on PubMed analyzed different types of tea bags, including nylon, mixed paper with polypropylene, and biodegradable PLA based bags. The study found that nylon and polypropylene based tea bags released significant microplastics into the tea, while the PLA based biodegradable tea bag showed no detectable plastic residue in the brewed tea. 📖 Read the study: PubMed Study on Microplastic Release.

PLA is classified as a bioplastic. It is made from plants such as corn or sugarcane rather than petroleum. While it is a polymer, PLA is different from conventional plastics because it is biodegradable in industrial composting conditions. Under the right conditions it breaks down into natural compounds like lactic acid and CO₂.

PLA does not create persistent microplastics. If small PLA fragments form, they break down through hydrolysis in the presence of water, becoming small biodegradable molecules such as lactic acid that microbes can consume. 📖 Read more: Report on PLA Breakdown.

Yes. PLA tea bags have been lab tested by industry experts to confirm that they do not shed plastic chemicals into brewed tea. Nylon or PET tea bags can release large numbers of microplastic particles when exposed to hot water. PLA tea bags remain intact and do not leach synthetic plastic particles. 📖 Read more: PLA Safety Report.

No. PLA is naturally free of BPA, phthalates, and heavy metal catalysts that are common concerns in petroleum based plastics. Independent testing found that our tea bag material did not leach BPA or phthalates at sensitive detection limits. Because PLA is derived from plant starches, it does not contain residues associated with petroleum based plastic manufacturing. 📖 Read more: Plastic-Free Tea Materials Overview.

Yes. Our PLA tea bags are compostable in industrial composting facilities where heat and humidity help them break down into CO₂, water, and biomass. If you do not have access to industrial composting, place them in your compost bin and allow additional time for decomposition.

Note: If you have preferred source links for the studies and reports above, paste their URLs into the bold titles to convert them into live links.

Yes. Based on manufacturer documentation, scientific research, and independent testing, there is no evidence that our tea bags release toxins when steeped in hot water. Our PLA based tea bags are food safe and biodegradable. They do not contribute to persistent microplastic pollution.

Awesome. We now offer a quick and easy wholesale experience.

Some deets:

• No minimum orders. Tea boxes are available in cases of 8.
• Real, human customer service.
• Order at least 2 weeks prior for purchase orders over 250 qty.
• Contact us at least 1 month prior concerning purchase orders over 500.
• St. Louis only: local will call pickup option from our South City location between 12:30 to 4, Monday to Friday, plus the best Chai Concentrate for your cafe.

Create an account here, then log in to start shopping. If you want our catalog or marketing assets, email info@bighearttea.com.

Large POs, co branding, and more: orders@bighearttea.com or (324) 875-0040.

We would love to work with you, but unfortunately we cannot right now. We hope to soon.

• 3" W x 2.75" L x 5.25" H
• Contains 10 tea bags or about 1 oz loose leaf

Yes. We are still processing and fulfilling within 2 business days. USPS delays can extend delivery by up to 2 weeks in the USA and 3 weeks in Canada.

Keep an eye on your tracking info and email info@bighearttea.com if you need help.

If tracking is not updating and it is 5 business days past shipment, file a Help Request with USPS. If that does not resolve it, contact us and we will try to help.

We currently ship to the USA and Canada.

Canadian customers: with COVID-19 and customs delays, you may not receive your package for up to 4 weeks.

You can try, but we ship fast. Email info@bighearttea.com or call (314) 875-0040 as soon as possible. If it has not shipped, we can usually change it.

• No returns or credits past 30 days or on opened items.
• Returns require an order number.
• Original and return shipping costs are nonrefundable.
• Expired promos cannot be extended to an exchange order.
• Big Heart Tea Co. is not liable for items damaged or lost by carrier services.
• Refunds or exchanges are not offered based on personal taste.

More questions? Contact info@bighearttea.com within 30 days of purchase. Include your full name, order number, and helpful details.

We process return requests in 2 to 3 business days. Due to carrier delays, fulfillment of refunds or exchanges may take longer than the standard 5 to 10 business days.